We ship most orders within 1 business day.
- Domestic orders are shipped by FedEx Ground in most cases. For destinations within the 48 contiguous United States which can be sent by FedEx Ground service, we offer FREE shipping for orders totaling $99 or more of products* and a flat rate shipping charge of $6.99 for orders totaling under $99. For an estimate of the number of days it takes to deliver your package in the contiguous 48 states via FedEx from our warehouse in Albany, check this map. *The purchase of gift certificates does not count towards receiving free shipping.
- Other shipping methods are available such as UPS or FedEx Next-Day, Two-Day or Three-Day delivery and USPS Priority Mail. For these upgraded shipping methods, if your order totals $99 or more, the shipping cost will be discounted by $6.99. Shipping charges for these methods are based on the weight and destination. Simply enter your order online and you will be presented with all shipping options and charges.
- If you live in (or will be traveling through) the Albany, NY area, you can pick up your order at our office to save on shipping costs.
- Orders placed on weekdays prior to 12:00 noon EST (9:00 AM PST) will usually go out the same day provided there are no issues processing your payment.
- FedEx and UPS do not deliver to P.O. boxes so you must either list a valid street address with your order OR choose USPS Priority Mail for P.O. Box delivery.
- We do NOT request or require a signature for any deliveries; however, it is solely up to your delivery person's discretion whether or not to leave the package without a signature. This also applies to any special shipping instructions that you have asked us to include with your package.
- For destinations in Alaska, Hawaii, and APO/FPO locations, you pay shipping charges based on the weight of the package (minimum of $6.99). Packages to these destinations are shipped via the US Postal Service's Priority Mail. Enter your order into our online ordering process and it will compute the shipping charge.
- For military locations (APO/FPO), in addition to the delivery time that it takes us to get it to your military post office (2-3 days), you will then have to wait for the military to deliver the package to your location. This could be days or weeks. We cannot help speed up this process. Sorry. When indicating your shipping address, "APO" or "FPO" will be your "City"; "AA", "AE" or "AP" will be your "State" and your ZIP Code will begin with either 09, 34 or 96. Leave the "Country" as United States. You will be presented with your Priority Mail shipping charge when you Checkout or check your shopping cart.
- We will charge you a $13.00 fee for shipments that are either re-routed after leaving our warehouse or are incorrectly addressed due to customer's error. Shipping labels are generated directly from the shipping information you have entered. If you provide us an incorrect zip code or other addressing error e.g. incorrect or missing apartment number, you will be charged the $13.00 fee since the shipping company will charge us a fee for this correction.
We know you can't always be there to receive your package. FedEx Delivery Manager has unique options designed to accommodate common delivery situations so your package gets where it's going. Enroll in FedEx Delivery Manager for free. Use FedEx Delivery Manager to get your deliveries where and when you want them.
These policies are subject to change at any time without notice.